Refill and Rewards
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Sprinkle Refill & Rewards: The More You Refill, the More You Earn!

Exclusive Member Benefits

Every Sprinkle 18.9L bottle you receive earns reward points. Redeem your points for discounts and other special benefits, with more rewards coming soon. Even better: the longer you have been a member, the more you earn with tier-based point multipliers. Start your Sprinkle 18.9L bottled water subscription today. Subscribe

  • 1

    Every Bottle
    Earn Points

    The longer you've
    been a member,
    the more you earn
    up to 1.5x points.

  • 2

    Special Bonus for
    Current Members

    receive up to 90 Bonus Points
  • 3

    Membership
    Anniversary Gift

    Receive up to 75 Points
  • 4

    New Members

    Subscribe today

    receive 20 Points

The Longer You've Been a Member, the More You Earn

Your membership becomes more rewarding over time. Benefits increase based on your membership duration and are divided into 5 tiers as follows:

Tier Tenure Point Multiplier Anniversary Bonus Points
Member 0-2 Years Less than 3 years x1 +15
Friend 3-4 Years 3 years to less than 5 years x1.1 +30
Partner 5-9 Years 5 years to less than 10 years x1.25 +45
Family 10-14 Years 10 years to less than 15 years x1.50 +60
Family Plus Over 15 years 15 years or more x1.50 +75

Exclusive Benefits for Existing Members

To thank you for your continued support, you'll receive Bonus Points automatically when the program launches.

Reserved for members who subscribe to Sprinkle 18.9L before 15 July 2026.

Tier

Existing Member

Bonus Points

(One-time bonus per mobile phone number)
Member (0-2 years) +30 Points
Friend (3-4 years) +45 Points
Partner (5-9 years) +60 Points
Family (10-14 years) +75 Points
Family Plus (15+ years or more) +90 Points

The More You Refill, the More You Earn

Points are automatically added to your account every time you receive Sprinkle 18.9L bottled water.
Redeem your points for discounts and other special benefits, with more rewards coming soon.

Note

  • This bonus is granted only once per mobile phone number upon the launch of the Refill & Reward program.
  • Terms and conditions are subject to the Company's policies.
  • You can check your Reward Points in the Sprinkle application.
3

Easy Steps

Every Sprinkle 18.9L bottle you receive earns reward points, with more benefits based on your membership tier.

  • 1 Earn Points Automatically

    When you receive Sprinkle 18.9L bottled water, points are automatically added to your account for your convenience.

  • 2 Check Your Point Balance

    Check your point balance anytime through your Sprinkle account. Each bottle received earns 1 point.

    Long-term members can earn up to 1.5× points based on their membership tier.

  • 3 Redeem Your Points

    Redeem your points for discounts and exclusive benefits through your Sprinkle account, with more rewards coming soon.

Point Redemption Steps for Sprinkle 18.9-Litre Members

You may redeem your points for a discount by following the steps below:

  1. Log in to the Sprinkle website and add your item to the cart.

  2. Tap the cart icon in the upper-right corner, then tap “Checkout.”

  3. Select the number of points you wish to redeem, then tap “Redeem Points.”

  4. Your points will be applied as a discount. Tap “Pay” to proceed with payment.

Terms and Conditions of the Refill & Rewards Loyalty Program

Program Eligibility and Member Participation

  • This loyalty program is available exclusively to members who use Sprinkle's 18.9-liter bottled water delivery service. Points are not awarded for purchases of other drinking water products, including bottled drinking water, or any other products offered by the Company.
  • Members must have an Active account status on the date points are earned, or on the date they exercise their right to redeem discounts and other benefits under the program.
  • Members are entitled to earn points only through the use of water coupons under the standard packages specified by the Company.
  • For account reference, accumulated point records, security purposes, and identity verification via OTP, the system uses the member's registered mobile phone number as the primary information. Therefore, landline numbers, including numbers beginning with 02, are not supported under this program. Members may provide or update their mobile phone number through the Company's customer service channels.
  • If a member has more than one delivery address, meaning multiple member IDs registered under the same mobile phone number, the system will automatically combine accumulated points from every successful delivery of drinking water under the phone number linked to those member IDs into one single account.
  • If a member changes their registered mobile phone number, which may affect access to previously accumulated points, the member is required to contact the Company's customer service center through any available channel to verify their identity and notify the Company of the correct information change. This process is required in order to maintain continuity of the member's accumulated points.

Membership Tier Determination

  • The Company uses membership duration as the primary criterion for determining membership tiers.
  • Membership duration begins from the date on which drinking water is successfully delivered to the member for the first time. Granting of the highest entitlement: If a member has multiple member IDs under the same account, the Company will use the membership duration of the member ID with the longest membership history as the criterion for determining the membership tier. This is to ensure that the member receives the maximum benefits available under that membership tier.
  • Membership Tenure
    • Members who cancel their membership and re-enroll within 3 years will have their Reward Points reset in accordance with the Company's terms and conditions. The period during which the membership was cancelled will not be counted toward Membership Tenure. Membership Tenure will resume from the member's previous tenure starting from the date of re-enrollment.
    • Members who cancel their membership and re-enroll after more than 3 years will have both their Reward Points and Membership Tenure reset. The membership will be treated as a new membership, and Membership Tenure will begin from zero.

Point Earning

  • Members will automatically earn accumulated points only after using water coupons for Sprinkle 18.9L bottled water, and once the delivery status is complete.
  • Each bottle of drinking water received shall earn a minimum of 1 accumulated point, or points according to the special multiplier rate specified for each membership tier.
  • Members may receive additional special points in accordance with the conditions of promotional programs, campaigns, or special activities as specified by the Company.

Point Redemption

  • Accumulated points may be redeemed as discounts on product orders in accordance with the list and conditions specified by the Company.
  • For members who have more than one delivery address, meaning multiple member IDs registered under the same mobile phone number, accumulated points may be used to redeem discounts for any eligible member ID associated with that phone number.
  • The Company reserves the right to exclude the use of points for discount redemption with certain types of products or certain promotional items. Details can be checked at the point of sale or through the Company's customer service channels.

Point Validity and Expiration

  • Accumulated points are valid for 3 calendar years. The calendar year in which the points are earned shall be considered Year 1, and the points will automatically expire on 31 December of Year 3. (Example: Points earned at any time during 2024 will expire on 31 December 2026.)
  • Accumulated points that are not used within the specified period will be deducted from the member's point balance and will automatically expire at the end of the year, on 31 December of the year in which they become due.
  • Expired points cannot be reinstated, exchanged, or compensated in any other value under any circumstances.

Additional Terms and Conditions

  • Accumulated points are personal rights of the member and cannot be assigned, delegated, or transferred to any other person.
  • Accumulated points cannot be exchanged for or converted into cash under any circumstances.
  • Points that have already been redeemed for discounts or rewards cannot be refunded, canceled, or changed under any circumstances.
  • Accumulated points may not be transferred between mobile phone numbers or member accounts, even among family members, except where the original member changes to a new mobile phone number and completes the procedures specified by the Company.
  • If a member cancels the service or has their account suspended due to a breach of these terms and conditions, all existing accumulated points will immediately become void.
  • If the Company detects any usage that may be considered fraudulent or inconsistent with the objectives of the program, the Company reserves the right to suspend the account or cancel all accumulated points without prior notice.
  • The Company reserves the right to change the terms and conditions, point earning criteria, membership tiers, and program benefits of the Refill and Reward program. Members will be notified in advance through the Company's designated communication channels.