Sprinkleのオンラインでの注文

宅配の18.9Lガロンボトルと浄水器はお客さん個人的な特定のニーズと好みによって最近よく選ばれたオプションです。以下の表では18.9LSprinkleガロンボトルと他ブランの飲料水や浄水器や定期的な浄水器などと比較する表であり、お客さんに清潔、品質管理、便利さ、コスト、環境への影響、アフターサービスの面から考え、ニーズに最適なオプションを選ぶのに役に立ちます。

要するに、信頼できる品質管理とリーズナブルな価格で清潔な水を探しているなら、Sprinkleドリンキングウォーターは完璧にマッチです。スタッフ全員はサービス提供に充実しているので、お水やサービスに問題が発生しても心配する必要はありません。 Sprinkleドリンキングウォーターのガロンボトルは環境にも優しいです。一方、飲料水を最も便利な方法で手に入れたいなら、浄水器は家に設置されるため、より良いオプションかもしれません。 ただし、スプリンクルのように工場用の大型フィルターではなく、家庭用フィルターを使用するため、水質と味が不安定になることに注意してください. また、水をろ過するための手順もはるかに少ないです。 また、劣化、メンテナンス、フィルターの定期交換、スペアパーツ、メンテナンスにかかる時間やコストも考える必要があります。

These Website Terms & Conditions cover all websites of M. Water Company Limited (“Sprinkle”) and apply to all individual and legal entity visiting and/or using websites of Sprinkle (“Visitor”)

Please thoroughly read these Website Terms & Conditions before any visit and/or use. Any use of websites of Sprinkle shall be deemed as the Visitor totally agrees to these Website Terms & Conditions. Sprinkle reserves the rights to amend these Website Terms & Conditions without any advance notice to all Visitors.

1.Membership Application

Any visit to the Sprinkle website does not need a membership. However, if the Visitor wishes to purchase Sprinkle drinking water, please apply for a membership at www.sprinkle-th.com. The Sprinkle drinking water can be purchased after becoming a member.

The current member can recommend the new applicant to receive rewards subject to the conditions specified by Sprinkle, please check the conditions at www.sprinkle-th.com.

If any member wishes to cancel the membership, please contact the Call Center at least 2 weeks in advance.

2.Intellectual Property

All texts, pictures, sounds, videos, contents, elements of websites, trademarks, service marks, names, trade names, patents, know-how, etc. appearing on websites are protected works under the laws. It is prohibited to copy, forge, reproduce, duplicate, modify, disclose to the public, sell, rent out, or perform any actions for any commercial or illegitimate interest from the foregoing intellectual property without an advance written approval of Sprinkle.

3.Sprinkle Drinking Water

Sprinkle has used its best efforts to give accurate and complete details of Sprinkle drinking water to the Visitor. However, the actual details may be changed while the details appearing on websites have not yet been changed. Please carefully check the details of Sprinkle drinking water appearing on an invoice. If there is any query, please contact the Call Center.

If any member discovers changes in color, taste, or odor in Sprinkle drinking water, Sprinkle will issue a replacement. Please follow this instruction:

1. Do not pour the water out of the bottle as it will be thoroughly checked by Sprinkle;
2. Separate the bottle;
3. Contact the Call Center at telephone number 02 712 7272, provide the member ID, name of contact person, and telephone number.

4.Use of Websites

Sprinkle has used its best efforts to develop and improve websites to be always in proper condition. However, Sprinkle cannot guarantee to the Visitors and members that the use of the website of Sprinkle will not cause any problems to devices and software used by the Visitors and members to access the website of Sprinkle. All Visitors and members agree to use the website of Sprinkle at their own risk.

5.Indemnification to Sprinkle

If any Visitor or member violates or does not comply these Website Terms & Conditions and/or performs any act or fails to perform any act which is required to be performed, negligently or intentionally, such Visitor or member must be responsible for any damage occurred to Sprinkle directly occurred by the action of the Visitor or member including the indirect and consequential damage of such action.

6.Privacy Policy 

Sprinkle has the Privacy Policy for the purpose of protection of personal data of the Visitors and members subject to the Personal Data Protection Act B.E. 2562 (2019) which can be checked at www.sprinkle-th.com.

7.Force Majeure 

All Visitors and members acknowledge that in the event of any failures of websites due to any force majeure event, including but not limited to, any act of god, power failure, technical failure which is not occurred by gross negligence of Sprinkle, or any event beyond the control of Sprinkle, Sprinkle does not have to be responsible for the Visitors and members for any damage occurred against such Visitors and members.

8.Refund Policy

If any member is unhappy with the quality of Sprinkle drinking water, Sprinkle is willing to refund the money in full.

9.Applicable Laws

These Website Terms & Conditions are governed by and construed in accordance with the laws of Thailand.

10.Contact Sprinkle

In the event that any Visitor or member has any query, suggestion, or comment in relation to these Website Terms & Conditions, or does not get Sprinkle drinking water as scheduled, or has any problem, please contact the Call Center at below channels:

Telephone Number: 02 712 7272 (07:00 – 21:00 hrs. everyday)

Fax: 02 533 4630

Line ID: @sprinklewater (07:00 – 20:00 hrs. everyday)

Facebook: Sprinkle Drinking Water (08:00 – 17:00 hrs. Mon - Sat)

Email: info@sprinkle-th.com

Website: https://www.sprinkle-th.com

Mail: M. Water Co., Ltd.

244/365 Soi Vibhavadee-Rangsit 43, Sanambin, Donmueng, Bangkok 10210

「Sprinkleドリンキングウォーター」は大切なお客様の皆が我々のサービスから最も満足を受けたと期待しております。弊社から商品に問題が発生の場合、弊社の条件上でお客様が商品をもらった日から７日以内に返品交換を受け取ります。

以下の理由で返金または返品を申し込めます。

18.9Lガロンボトル

注文と違う商品

飲料水に汚染物質や異物がある。

弊社から故障、漏れ、漏水などガロンの外観に問題がある。

ボトルウォーター

注文と違う商品

飲料水に汚染物質や異物がある。

弊社から故障、漏れ、漏水などボトルの外観に問題がある。

温冷水ウォーターサーバー

注文と違う商品

使用不可能・故障

道具や部品が一部なくなり、欠けることなどウェブサイト上に表した詳細と異なる商品。

弊社からパッケージの外観に問題が発生した。

自動飲料水ポンプ

注文と違う商品

使用不可能・故障

道具や部品が一部なくなり、欠けることなどウェブサイト上に表した詳細と異なる商品。

弊社からパッケージの外観に問題が発生した。

温冷水ウォーターサーバー、自動ポンプを返品・返金できるように：

商品がパッケージ中のままになっている。

商品が新商品でまだ使用されていない状態にある。

アクセサリー、マニュアル、原稿用紙が全て集まっている。

例外：

弊社と関係しない外ファクターから発生した問題の商品は返品・返金をすることができないとご了承ください。

もらった商品が使用不可能、期限切れ、部品が欠けた商品、故障した商品の場合、接客窓口の 02-712-7272またはinfo@sprinkle-th.comまで会員番号、会員の氏名、問題商品の問題説明文付き写真をもらった日から７日以内にお寄せください。

接客スタッフがクレームした状態に当たったと確認すると、お客様と荷受けのスケジュールを立てます。接客スタッフの勧めに従って行ってください。返品される商品に変化、故障、部品外れ、条件に当たらない場合、弊社は返品・返金を受けず、お客様に商品を返送します。

間違う商品

詳細と違う商品をもらった場合、注文した者の情報、注文番号、商品の写真を接客スタッフまでもらった日から７日以内にご連絡ください。 接客スタッフがお客様の情報をもらった後、お客様と荷受けのスケジュールを立てます。商品はもらう前の状態で、パッケージが開いていない又は擦り切れないまま、ラベルとタグは全て所有、使用されていない状態にある条件です。受け取った情報またはパッケージに表示されている情報によって、偶発的に発生する異常状態の場合を除きます。

*お客様が商品を返送したが、返品条件に当たらない場合、商品がお客様の所に返送されます。返送の費用はお客様の責任です。変化、故障、部品外れ、もらった日から７日以上経過した商品は弊社が返品・返金を認めないとご了承ください。

商品に問題発生、返品交換の申請

M.Water株式会社

コールセンター： 02-712-7272

ライン：@sprinklewater

メール： info@sprinkle-th.com

営業時間　月～土　8.30～17.00時

個人のお客様の必要書類

認証コピーの署名付き身分証明書の謄本１枚

認証コピーの署名付き貯金通帳の謄本１枚（身分証明書と貯金通帳に表示している氏名は商品を購入する人と同じが条件））

法人のお客様の必要書類

貯金通帳の謄本１枚

（請求書に表示した会社名と同じ名前が条件）、

180日以内もらった登記簿の謄本

ガロンボトルの前金

1.前金は普通に使用できる状態のSprinkleドリンキングガロンボトルを返送した会員にガロン個数に応じて返金されます。Sprinkleのガロンが破損、汚れ、または洗浄して再利用できる状態でない、 または、藻を発生したり、不快な臭いを引き起こしたりするSprinkle飲料水以外のものに入れられた場合、弊社は前金の返金を拒否し、飲料水ガロンを返却する権利を留保します。

2.飲料水を交換する希望がないまたはSprinkleドリンキングウォーター会員登録を解除する場合、普通に使用可能な状態のガロンを弊社まで90日以内にご返送ください。

3.会社は、飲料水ガロンの前金から未払いのクーポン料金を差し引く権利を留保します。

4.ガロンの前金の返金

4.1弊社は会員の口座にお金を振り込みます。 会員は貯金通帳の謄本とともにガロンボトル返送の申込書を郵便、配達スタッフ、Line、メールにて弊社まで送ってください。弊社はそれぞれの銀行条件によって振込手数料を差し引きます

4.2M.Water株式会社、244/365、ソイ・ウィパーワディーランシット43、サナームビン、ドンムアン区、バンコク都、10210でご自分で返金を取りに来ます。お問い合わせは電話番号02-712-7272、内線1100にてお寄せください。 締切日後15日にガロンボトルの前金をもらうためにガロンボトル返送の申込書の原本をお持ちください。または、他人に委任することも可能です。

Required Documents

法人のお客様は、委任状、委任者と受任者の身分証明書、認証コピーの署名付き登記簿の謄本をガロンボトル返送の申込書の原本とともにお持ちください。

個人のお客様は、委任状、認証コピーの署名付き委任者と受任者の身分証明書をガロンボトル返送の申込書の原本とともにお持ちください。

5.弊社は、会員の名前でのみ前金を返済する権利を留保します。受取人の名前を変更したい場合は、委任状と一緒に、代わりにお金を受け取る人に委任を与えてください。

6.会員がガロンの返還請求書を紛失した場合は、警察署に届け出てください。通知を持参して、ガロン前金の返還を請求してください。

M. Water Company Limited (the “Company”) recognizes the importance of the protection of your Personal Data which has already been provided or will be provided to the Company in the future. The protection is our responsibility for our customers and business partners by complying with laws and regulations relating to the protection of the Personal Data. Therefore, the Company has prepared this Privacy Policy for your understanding of the procedures of the Company in relation to the collection, use, and disclosure of your Personal Data subject to the Personal Data Protection Act B.E. 2562 (2019).

1.Definitions

• “Company” means M. Water Company Limited;

• “Affiliates” means Better choices Company Limited;

• “Company’s Website” means websites of the Company and Affiliates, including but not limited to, www.sprinkle-th.com; 

• “Data Subject” means an individual whose Personal Data is collected, use, and disclosed by the Company, including but not limited to, customers, business partners, and interested parties of the Company;

• “Personal Data” means any information relating to a person enabling the identification of such person, whether directly or indirectly, but not including the information of the deceased person in particular subject to the Personal Data Protection Act B.E. 2562 (2019) and its amendments as well as related laws;

• “Data Controller” means an individual or a legal entity having the power and duties to make decision regarding the collection, use, or disclosure of the Personal Data;

• “Data Processor” means an individual or a legal entity operating in relation to the collection, use, or disclosure of the Personal Data pursuant to the orders given by or on behalf of a Data Controller;

• “Cookie” means small files which the Company’s Website will place on your computer devices and/or communication devices, e.g., tablets, smartphones when connected to the internet through web browser during the access to or use of the Company’s Website, for the purpose of collecting the Personal Data;

• “Applicable Law” means the Personal Data Protection Act B.E. 2562 (2019) and its amendments as well as related laws.

2.Collection, Use, and Disclosure of Personal Data

The Company collects your Personal Data as follows:

• Collecting by the Company when you access and use the Company’s Website;
• Collecting by the Company when you apply for a membership to purchase goods and services of the Company;
• Receiving the Personal Data from the Affiliates;
• Receiving the Personal Data from a third party, including but not limited to, business partners of the Company

The Company will collect, use, and disclose the Personal Data as necessary subject to the purposes stated in this Privacy Policy in the event that:

• You give Company a consent subject to the Applicable Law;
• It is necessary for the performance of the contract to which you are a party, or in order to take any actions at your request prior to entering into such contract;
• It is for preventing or suppressing a danger to a person’s life, body, or health;
• It is necessary for the legitimate interests of the Company or any individual or legal entity other than the Company, except where such legitimate interests are overridden by your fundamental rights of your Personal Data;
• It is necessary for the performance of a task carried out in the public interest by the Company, or it is necessary for the exercising of official authority vested in the Company;
• Acting in compliance with laws;
• It is for the achievement of the purpose relating to the preparation of the historical documents or the archives for public interest, or for the purpose relating to research or statistics, where the Company will provide suitable measures to safeguard your rights and freedoms.

3.Personal Data to be Collected  

During your access to or use of the Company’s Website as well as purchasing goods and services from the Company, the Company may be required to collect or receive your Personal Data as follows:

• Individual Information, including but not limited to, titles, name-surname, gender, identification number;
  
  
• Contact Information, including but not limited to, telephone number, e-mail address, billing address and delivery address;

• Membership Information, including but not limited to, membership number;

• Purchase of Goods and Services Information, including but not limited to, number, date, and time of purchase orders, amount, date, and time of payment, date and time of goods receipt;

• Financial Information, including but not limited to, number, type, issuance date, expiration date, and cardholder name or the debit and/or credit card as well as bank account number;

• Behavioral Information relating to Purchase of Goods and Services, including but not limited to, behavioral information relating to purchase of goods and services from the Company and/or Affiliates, and Cookie.

4.Purposes of Collection, Use, and Disclosure of Personal Data     

The Company collects your Personal Data for the use and disclosure subject to the purposes as follows:

• For sales and deliveries of current goods and services and those in the future;
• For communications and fostering good relationship between you and the Company;
• For offering benefits and advices relating to goods and services of the Company;
• For processes and analyses for the purpose of improving goods and services deemed appropriate to your needs;
• For market research and analyses, surveys, analyses of statistics and trends in relation to goods and services of the Company;
• For inspections and preventions of any acts which violate or may violate laws, and remedy of damages which may occur;
• For compliances with government agencies’ orders and Applicable Law;
• For protection of businesses of the Company as well as your and any person’s rights subject to laws.

5.Period and Place for Retaining Personal Data   

The Company will retain the Personal Data as long as it is necessary in accordance with the purposes stated in this Privacy Policy as well as laws and statute of limitation, except where such Personal Data is during the legal procedure or process of government agencies.

The Company will retain the Personal Data in the place suitable for forms and types of the Personal Data having security and safety measures subject to the Applicable Law.

6.Disclosure of Personal Data to Third Parties

The Company may disclose the Personal Data to third parties as follows:

• To the Affiliates for marketing purpose;
• To the business partners of the Company for deliveries of goods and services;
• To government agencies and officials for compliance with related laws and orders.

7.Sending or Transferring Personal Data Overseas

The Company may send or transfer the Personal Data overseas by which the Company will arrange the receiving organizations of the Personal Data to have the Personal Data protection standard which is sufficient and in compliance with the Applicable Law.

8.Rights of Data Subject and Processing Period

In the event that the Company collects, use, and disclose your Personal Data subject to the purposes stated in the Privacy Policy, you may submit a request to exercise your rights subject to the Applicable Law and this Privacy Policy as follows:

• Right to withdraw the consent for the collection, use, and disclosure of your Personal Data by the Company throughout the period which your Personal Data has been retained by the Company, except where there are restrictions of withdrawal of consent subject to laws or contracts giving benefits to you (Processing Period is 7 days);
• Right to access and receive copies of the Personal Data concerning you which are under responsibilities of the Company, and to request the Company to disclose the way your Personal Data was collected without your consent (Processing Period is 30 days);
• Right to receive the Personal Data concerning you from the Company in case that the Company arranges such Personal Data to be in the format which is readable or commonly used by ways of automatic tools or equipment, and can be used or disclosed by automated means, including to request the Company to send or transfer the Personal Data in such format to other Data Controllers if it can be done by the automated means, and to request to directly obtain the Personal Data in such format that the Company sends or transfers to other Data Controllers unless it is impossible to do so because of the technical circumstances (Processing Period is 30 days);
• Right to object the collection, use, or disclosure of the Personal Data concerning you at any time. Where the Personal Data is collected, used, or disclosed for the legitimate interests of the Company or third parties which are not overridden by your fundamental rights of your Personal Data, or the performance of a task carried out in the public interest by the Company, or the exercising of official authority vested in the Company, the Company will continue the collection, use, and disclosure of your Personal Data if the Company can prove the legitimate interests overriding your fundamental rights, or exercising of legal claims, or defense of legal claims (Processing Period is 30 days);
• Right to request the Company to erase, or destroy, or anonymize the Personal Data to become the anonymous data which cannot identify the Data Subject in the event you consider that the Personal Data is no longer necessary to be retained subject to the purposes by the Company, or you believe that your Personal Data was unlawfully collected, used, and disclosed, or you have already requested to withdraw your consent or objected, and the Company cannot reject such request (Processing Period is 30 days);
• Right to request the Company to restrict the use of your Personal Data which is under the verification process subject to the right to request the Company to amend your Personal Data, or under your objection, or such Personal Data is no longer to be retained subject to the purposes by the Company and must be erased or destroyed subject to the Applicable Law, but you request the restriction of the use instead (Processing Period is 30 days);
• Right to request the Company to amend your Personal Data to be accurate, up-to-date, complete, and not misleading (Processing Period is 7 days).

You can exercise your aforementioned rights by fill in and submit the request form to the responsible person of the Company. The exercise of your rights may be restricted subject to the Applicable Law and may be rejected by the Company subject to the foregoing reasons or other reasons subject to the Applicable Law. You will be notified of the decision of the Company on your request with supporting reasons where your request is rejected within the specified period.

9.Data Protection Officer  

The Company has appointed the Data Protection Officer with working committee for investigations of the performance of the Company relating to the collection, use, and disclosure of the Personal Data subject to the Applicable Law, as well as giving related advices, including coordination and cooperation with the Office of the Personal Data Protection Committee for any related matters, and to perform any duties subject to the Applicable Law.

10.Contact the Company and/or Data Protection Officer 

If you have any questions, suggestions, or would like to exercise your rights in relation to the collection, use, and disclosure of your Personal Data, you can contact the Company and/or the Data Protection Officer via the following channels:

Water Co., Ltd. (Sales Office)

283/50 Home Place Office Building,

11/Flr. Soi Sukhumvit 55 (Thonglor 13),

Sukhumvit Road, Kwaeng Klongtonnua,

Khet Wattana, Bangkok 10110

Tel. 02-712-7272

E-mail: info@sprinkle-th.com

11.Complaint

If you believe that the Company does not comply with the Applicable Law or this Privacy Policy, you can complain to the Office of the Personal Data Protection Committee via the following channels:

Tel. 02-142-1033, 02-141-6996 (Administration Subdivision)

or 02-141-6668, 02-141-6771 (Legal Subdivision)

E-mail: pdpc@mdes .go.th

120 Moo 3, the Government Complex Commemorating

His Majesty the King’s 80th Birthday Anniversary,

Ratthaprasasanabhakti Building (Building B),

7th Floor, Chaengwattana Road,

Thung Song Hong Subdistrict, Laksi District, Bangkok 10210

12.Amendment of Privacy Policy

The Company reserves the rights to amend this Privacy Policy as deemed necessary and appropriate subject to the Applicable Law. Any amendment will be published on the Company’s Website.