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FAQ
Frequently asked questions
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Quality and production
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Becoming a member
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Payment
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Delivery service
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Deposit bottle returning
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Contact information
Quality and production
All our products are designed to be premium quality drinking water, with world-class quality control from APHA, AWA, WEF and quality certificates from many institutions such as:
- ISO 9001:2015 by BVQi certification body
- GMP Codex by the Food and Drug Administration
- HACCP by BVC
Becoming a member
1. Empty water bottle deposit: 3 bottles minimum, 200 baht per bottle.
2. Drinking water coupon: you can choose between a 12-bottle set and a 24-bottle set.
Coupon for 12 bottles: 898.80 baht (VAT included).
Coupon for 24 bottles: 1,720.56 baht (VAT included).
- Members should place a deposit for an empty Sprinkle water bottle to be exchanged in the next order. On the first delivery, you will receive full water bottles and our staff will collect coupons according to the number of bottles you requested.
It is a cash coupon using to exchange water bottle, so it is more convenient if you cannot wait for our delivery staff. When you register as a member, you receive coupons that you can use as money while receiving drinking water. You can exchange 1 coupon for 1 water bottle.
- Coupons are valid within 1 year from the date of issue (date of issue can be found on coupons).
After the day you register as a member, we organize water delivery within 3 working days (depends on the area). After that you can be sure that there will always be clean drinking water at your house since you will receive it according to your delivery schedule.
Payment
Making payments is easy since there are many payment options for you to choose from:
(1) Online payment
We will send you a link via SMS, Line or E-mail. After opening the link, you can choose a payment method:
− Credit/debit card
− Any bank counter and Counter Service stations
− Bank services (ATM, Bank Counter, Direct Debit/Web Payment, Internet Banking, Mobile Banking)
− Alipay, Line Pay, WeChat
You can request a link beforehand via the Call Center 02-712-7272, Line: @sprinklewater, Facebook: Sprinkle Drinking Water
(2) Payment on the delivery
You can make an appointment beforehand, so that you can pay to our staff member directly on the delivery date. Available payment methods are:
− Cash payment
− The Bill Payment system: scan the QR code or the barcode on your receipt and show payment results to the delivery staff
If it is not convenient for you to wait for the delivery staff on the appointed delivery day, please consider the online payment.
Delivery service
Our staff will inform you about the first delivery date and the following weekly schedule (from Monday to Sunday, the exact day depends on the area). The delivery frequency will be adjusted to suit your consumption, and we will inform you and ask for your approval beforehand.
We have the following delivery frequency according to our service standards:
1. Every week delivery
2. Every other week delivery
3. Once a month delivery
If you are receiving water less than one time per month, please inform us at least one day ahead of your scheduled delivery day.
- - If the delivery address is a detached house and it is not comfortable for you to wait for the delivery, you can put empty bottles and drinking water coupons in front of the house or any preferred delivery area.
- - If the delivery address is a building, a condominium or an apartment building, the place where you can leave your empty bottles and coupons is subject to the regulations of the respective building, condominium or apartment building.
- The water pick-up point should be approved by both the Sprinkle member and the delivery staff.
If there is no available lift in your building, our delivery staff can carry the bottles up to the second floor.
Deposit bottle returning
You can contact us and provide the number of deposit bottles you wish to get a refund for, your bank account number (the account holder’s name should match the name in the membership information), so we can transfer the refund to you. We will notify you of the date when our staff will collect the bottles and process to transfer you the refund within 18 working days from the day we receive the returned bottles.
- You can return some of the bottles if necessary. Please inform us at least two weeks beforehand for making an appointment
If it is not convenient for you to wait for the staff, you can put the empty bottles at your regular pick-up point. Our staff will collect them and put the receipt of returned bottles in your mailbox for you to keep as the evidence that we have received the bottles and coupons.
- Your coupons can be refunded. However, you will receive the coupons price only, please bear in mind that VAT is non-refundable. Coupons applied for the refund should be valid (expiration date can be found on a coupon).
We will transfer the deposit to your bank account within 18 working days from the day we receive the returned bottles. Please bear in mind that the account holder’s name should match the name in the membership information. If you wish to receive a cheque payment instead of a bank transfer, you should visit our office in person after 18 working days with the original receipt of returned bottles. Our office is located at M. Water Co., Ltd. 244/365 Vibhavadee-Rangsit Road, Soi 43, Kwaeng Sanambin, Khet Donmueng, Bangkok 10210. Tel. 02-712-7272 # 1052.
- Another person can collect your refund if provided with a Letter of Authorization.
If you could not return the bottles on the appointed day, please contact us again within 90 days from the day of service cancellation notice in order to return the bottles. Otherwise, we will have to issue selling documents for the pending bottles as they are sold to you, and these expenses will be deducted from your deposit.
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